Operations Associate

Operations Associate responsible for managing daily operations in a geographic zone. Works within the strategy and operations team to ensure vendors, riders, and agents perform and stay operationally ready.

What you'll do

• Serve as first line responder for zone requests and route issues
• Monitor dashboards and channels to identify and prioritise issues
• Onboard, train, schedule, and check riders, vendors, and agents
• Manage order exceptions and escalations with timely communication
• Coordinate resources with zonal leadership and support improvements

What they're looking for

• Graduated with a 1st class or 2:1 degree
• Willing to work varying hours and shifts
• Strong problem-solving and quick thinking skills
• Highly organised and able to multitask
• Clear and confident communicator

Skills

• operational monitoring
• onboarding
• training
• escalation management
• resource coordination

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.