Operations Associate

Operations Associate responsible for daily operational execution across an assigned zone. Part of the strategy and operations team supporting riders, vendors, and agents.

What you'll do

• Serve as first response for zone requests and route issues
• Monitor dashboards and channels to identify and prioritize issues
• Onboard, train, schedule, and check riders, vendors, and agents
• Manage order exceptions and escalations with clear stakeholder communication
• Coordinate operational resources with zonal leadership and support improvements

What they're looking for

• Degree with 1st class or 2:1 from a reputable university
• Willingness to work long, varying hours and shifts
• Strong problem-solving and quick decision-making skills
• Highly organized and able to manage multiple tasks
• Clear and confident communicator with resilience

Skills

• operational monitoring
• onboarding
• training
• escalation management
• scheduling
• data checks
• stakeholder communication

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.