Operations Associate
Operations Associate responsible for daily zone operations and incident handling within the strategy and operations team. Role focuses on supporting riders, vendors, and agents to maintain operational performance and readiness.
What you'll do
- Serve as first line responder for zone requests and route issues
- Monitor dashboards and channels to spot and prioritise operational issues
- Onboard, train, schedule, and check riders, vendors, and agents
- Manage order exceptions and escalations with timely communication
- Coordinate resources with zonal leadership and support improvements
What they're looking for
- Degree with 1st class or 2:1 from a reputable university
- Willing to work long, variable hours in a fast-paced environment
- Strong problem-solving and quick decision-making skills
- Highly organised and comfortable handling multiple tasks
- Clear and confident communication with varied stakeholders
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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