Offline Customer Support Officer (Borno)
Customer Support Officer handling walk-in customers and WhatsApp group enquiries for the Customer Support Operations team. Role focuses on resolving customer issues, logging interactions, and coordinating with internal teams for timely resolution.
What you'll do
- Serve as first point of contact for walk-ins and WhatsApp enquiries
- Provide prompt, accurate responses to customer service requests
- Log all customer support requests for tracking and follow-up
- Coordinate with internal teams and escalate complex issues
- Collect and document customer feedback for improvements
What they're looking for
- 1-2 years relevant customer service or support experience
- Minimum BSc or HND qualification
- Completed NYSC or valid exemption/exclusion certificate
- Strong written and verbal communication skills
- Adherence to data privacy and operational procedures
Skills
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