Offline Customer Support Officer (Delta)

Customer Support Officer handling walk-in clients and WhatsApp group enquiries for the Customer Support Operations team. Based in Ughelli, Delta State, reporting to the Regional Team Lead.

What you'll do

• Serve as first contact for walk-in customers and WhatsApp enquiries
• Provide prompt, accurate responses and log support requests
• Coordinate with internal teams and escalate complex issues
• Collect and document customer feedback for service improvement

What they're looking for

• 1-2 years of customer service or support experience
• Minimum BSc or HND qualification
• Completed NYSC or valid exemption/exclusion certificate
• Strong written and verbal communication skills

Skills

• WhatsApp group communication
• Customer service
• Issue resolution
• Data logging
• Cross-functional collaboration
• Empathy
• Attention to detail
• Confidentiality and data privacy

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.