Offline Customer Support Officer (Borno)
Provide in-person and WhatsApp support to customers as the first contact in Customer Support Operations. Work within the regional/state offline support team to resolve issues and feed customer insights into improvements.
What you'll do
- Serve as first contact for walk-in customers and WhatsApp groups
- Provide prompt accurate responses to customer inquiries
- Log and track all customer support requests
- Coordinate with internal teams and escalate complex issues
- Collect and document customer feedback for improvements
What they're looking for
- 1-2 years relevant customer service or support experience
- BSc or HND qualification
- Completed NYSC or valid exemption/exclusion certificate
- Strong written and verbal communication skills
- Adherence to data privacy and operational procedures
Skills
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