Last Mile Team Lead - Door Delivery - Jumia (Full Time)

Lead a team of last-mile door delivery operators to ensure timely deliveries and good customer experience. This role sits within Jumia Logistics and focuses on supervising door delivery operations in Port Harcourt.

What you'll do

• Supervise Last Mile Delivery Operators and assign daily tasks
• Plan and assign delivery routes based on workload and priorities
• Monitor driver-customer communication and resolve escalations
• Coach, train, and evaluate delivery associates to improve productivity
• Track KPIs and take corrective action to meet targets

What they're looking for

• Experience in logistics, transportation, or last-mile delivery operations
• Previous leadership or supervisory experience
• Excellent communication and interpersonal skills
• Proficiency with GPS and route optimization tools
• NYSC certificate or valid exemption letter; based in Port Harcourt

Skills

• GPS
• route optimization software
• delivery operations
• logistics
• customer service
• performance monitoring

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.