Key Account Officer

Lagos, Nigeria

Manage relationships and performance for a portfolio of important business customers. Work within the commercial/field team to drive product adoption, resolve issues, and grow revenue.

What you'll do

Build and maintain relationships with assigned business customers
Monitor revenue, transactions and product usage for assigned accounts
Identify customer needs and qualify product opportunities
Coordinate onboarding, training and service recovery with internal teams
Record CRM profiles, stakeholder maps, opportunities and risks

What they're looking for

Bachelor's degree
At least 3 years relevant B2B experience in payments or fintech
Track record managing a customer portfolio and meeting goals
Comfortable with performance data, CRM tools and field visits
Strong communication, problem-solving and negotiation skills

Skills

Key account management
Customer retention
Product adoption
Data analysis
CRM management
Issue resolution
Stakeholder management
Field engagement

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

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