Retail Support Agent
Provide post-sale device and account technical support for the retail team. Work on device serials, MDM tools and repair processes to meet repair SLAs.
What you'll do
- Manage dummy serial swaps for lost or out-of-warranty devices
- Lock and unlock device serials for MTN plans
- Resolve serial mismatches and fix account add-on issues
- Enable/disable device debugging and log every device intervention
- Support inventory reconciliation and escalate complex issues
What they're looking for
- Diploma or degree
- Working knowledge of MDM tools for locking and debugging
- Confidence with Excel or Google Sheets and CRM systems
- Understanding of retail operations and after-sales support
- Detail-oriented with strong troubleshooting and communication
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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