Regional Lead, Client Implementation

Rivers, Nigeria

Lead a regional team to run and scale Moniebook customer onboarding programmes. Role sits at the intersection of people leadership, operations, and customer success for the region.

What you'll do

Recruit, coach, and retain a regional team of Implementation Agents
Define onboarding milestones, success metrics, and quality standards
Manage escalations and coordinate resolutions with Product and Engineering
Track and report onboarding performance, activation, and retention metrics
Continuously refine onboarding processes and drive automation adoption

What they're looking for

Bachelor's degree or equivalent experience in related field
4 - 6 years in onboarding, customer success, or implementation roles
2-3 years experience in team lead or people management roles
Strong analytical, communication, and stakeholder management skills
Ability to manage multiple priorities in fast-paced environments

Skills

customer onboarding
customer success
onboarding playbooks
CSAT
activation metrics
data analysis
stakeholder management
team leadership

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

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